Terms of Service
Last updated: October 15, 2026 · Version 2.0
1. Overview
These Terms govern Vizee, operated by Doves United LLC, a Florida limited liability company doing business as Vizee. Vizee is a real estate media hosting and streaming service. Creating an account, purchasing service, or publishing media constitutes acceptance of these Terms. If you do not agree, do not use the service.
2. The Service
We host and stream customer-supplied property videos, photographs and supported media. We do not provide virtual staging, rendering, photography, brokerage, property verification, or other media-production services. Hosting altered or customer-produced media does not mean we created or approved it. Features, supported formats, storage allowances and charges are those expressly offered for your selected service.
3. Accounts & Agency Authority
You must be at least 18, provide accurate information and protect your account. You represent that you have authority from the property owner and, where applicable, your agency, brokerage, photography or media company to upload and publish the media. You remain responsible for account activity and for obtaining all required permissions.
4. Your Media & Permissions
You retain your existing rights to uploaded media. You grant us a limited, non-exclusive license to host, copy, encode, deliver and technically process it to operate the service. All users, including media producers, confirm that their licenses and permissions allow separate MLS and agency copies, technical filename normalization and removal of embedded author, software and location metadata when required. We intend to apply MLS-specific processing separately; if a necessary shared processing change would affect agency delivery, we will disclose it before applying that change. This permission is not a claim that every file has already been sanitized. Processing cannot remove agency names, yard signs, logos, voiceovers or contact details embedded in the picture or audio.
5. Ownership & Third-Party Rights
Payment for hosting does not transfer ownership of your media or grant rights you do not already have. You must hold the rights to photographs, music, footage, trademarks and identifiable people shown in your uploads, and permission for the distribution you select. Customer-supplied digitally altered or AI-produced media remains your responsibility, including any required disclosure.
6. Acceptable Use
Do not publish unlawful, infringing, misleading or discriminatory content; misrepresent a property; access another account without authorization; or interfere with the security or integrity of the service. We may restrict content or accounts for violations. Review is not a certification of accuracy or legal compliance.
7. Intellectual Property & Takedown
Vizee branding, software and site materials remain the property of Doves United LLC or their respective licensors. Customer media remains subject to its own rights. Copyright complaints are handled through our DMCA Notice & Takedown policy; repeat infringement may result in account suspension.
8. Publication & Public Links
Unpublished media remains subject to account access controls. Released property links are public and can be forwarded. Discreet withholds the street address in the presentation; it does not make the link private or remove address clues already embedded in footage, audio or captions. Keep media attached to the correct property and obtain required approvals before handoff. Rights acknowledgements and the media snapshot at confirmation are retained as an audit record. Updated media may require renewed confirmation.
8A. MLS & Agency Responsibilities
MLS viewing uses an unbranded media player separated from agency viewing. Agency identity and site links may appear in Agent and Discreet presentations. You and your agency must confirm your local MLS and advertising requirements before sharing, including requirements for footage, voiceovers, signs, captions, altered-media disclosures and tour links. Player controls, checklists and reminders do not certify acceptance by any MLS. Unbranded filenames and metadata do not cure branding within uploaded content. Casting and playback availability depend on the device and browser; individual boards may apply additional requirements.
8B. Authenticity, Disclosure Labels & Non-Affiliation
Media published on Vizee must follow our Authenticity Guidelines, which form part of these Terms. Disclose changes that add, remove, replace, or materially change property or surrounding elements, whether made with AI or traditional digital tools. Examples include, but are not limited to, virtual staging, digital decluttering, virtual twilight or sky changes, lawn enhancement, and altered landscaping. These alterations must carry disclosure on Vizee.
Greening grass, adding or removing plants, or changing sky, water or surroundings counts as a material change and requires disclosure.
Routine exposure, white balance, cropping, and ordinary color correction stay outside Vizee’s disclosure threshold when they do not add, remove, replace, or materially change property or surrounding elements.
Do not publish digital alterations that conceal material structural defects or materially misrepresent a property’s current condition, features, fixtures or realistic surroundings, whether made with AI or traditional tools. Disclosure is not permission. Virtually staged media must be published with its original companion image. Vizee may add Virtually Staged or Virtually Enhanced disclosure labels, including where an overlay already exists, and labels never claim which tool was used. Undisclosed, misleading or non-conforming media may be labeled, restricted or removed.
A Vizee label is our independent evaluation for our streaming media platform. Publications of your media must still comply with any local, regional, or industry guidelines that you are required to follow.
Media owners, licensees, and anyone publishing or using this media are solely responsible for complying with all applicable local rules, laws, regulations, MLS requirements, and licensing obligations. Vizee disclosure labels do not authorize an alteration or certify compliance. Where local requirements are stricter, those requirements still apply.
Non-affiliation disclaimer
Vizee is an independent streaming media host and is not affiliated with, endorsed by, or an administrator for any MLS, REALTOR® association, or regulatory body.
9. Pricing, Payment & Refunds
Applicable prices, taxes, allowances and payment conditions are shown at checkout or in your service agreement. Paid eligibility does not replace publication approval or content permissions. Refunds and cancellations are governed by our Refund Policy and applicable law. Payment processing terms apply where relevant; no additional storage, encoding or service-level promise is created by these Terms.
10. Processing & Playback Availability
Upload and encoding times vary with file size, format, resolution and provider capacity. Playback quality and casting depend on the viewer’s connection, browser and device. Estimates are not guaranteed processing times or service-level commitments unless expressly agreed in writing. Upload completion does not itself mean encoding or publication is complete.
11. Changes & Media Storage
You can manage media through the available property tools, subject to permissions and publication requirements. Keep your own originals and backups. Removal, recovery and retention depend on the service’s disclosed policy; these Terms do not promise a recovery window or indefinite storage. We do not supply production revision rounds as part of hosting.
12. Disclaimers
The service and all deliverables are provided "as is" and "as available" without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law. Playback and content quality depend in part on the media and information you supply. We do not guarantee any specific outcome (including listing performance, sale price, or days on market).
13. Limitation of Liability
To the maximum extent permitted by law, Vizee and Doves United LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, revenue, data, or goodwill — arising out of or relating to the service, even if advised of the possibility. Our aggregate liability for any claim arising out of or relating to the service is limited to the amount you paid Vizee for the specific order giving rise to the claim. Nothing in these Terms limits liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.
14. Indemnification
You agree to indemnify and hold Vizee, Doves United LLC, and our officers, employees, and contractors harmless from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your Customer Content, your publication of media, inaccurate property representations, missing required disclosures, or failure to follow applicable agency advertising and local MLS requirements, or your violation of these Terms or any applicable law.
15. Suspension & Termination
We may suspend or terminate your access to the service for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. You may stop using the service at any time. Provisions that by their nature should survive termination — including content permissions, intellectual property, disclaimers, liability, indemnification, and governing law — will remain in effect.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the service shall be resolved by binding arbitration administered online or in person in Manatee County, Florida, except that either party may seek injunctive relief in a court of competent jurisdiction in Manatee County, Florida for infringement of intellectual property rights.
17. Miscellaneous
These Terms are the entire agreement between you and Vizee regarding the service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond reasonable control (force majeure).
18. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last updated" date above and, for material changes, notify you by email or a prominent notice on the site. Continued use of Vizee after changes take effect constitutes acceptance.